Any question ?

Where can you buy your Thermes Marins Monte-Carlo day card?

Day cards are available on our website and can also be purchased at our premises at 2 avenue de Monte-Carlo, 98000 Monaco.

What methods of payment are accepted on the site?

You can purchase a Thermes Marins Monte-Carlo day card on our website thermes.montecarlosbm.com with AMEX, VISA, MASTERCARD or CARTE BLEUE. On site, you can pay using the payment methods offered by the establishment.

Is payment on the thermes.montecarlosbm.com website secure?

Payment on the thermes.montecarlosbm.com website is doubly secure. When you pay, you will be automatically redirected to the secure OGONE payment interface. What's more, Thermes Marins Monte-Carlo has chosen the 3D Secure system to reinforce cardholder authentication. We also assure you that your bank details will not be stored under any circumstances.

Having trouble paying with 3D Secure?

If you purchase a Thermes Marins Monte-Carlo day card on our website, you will be redirected to the 3D Secure system to validate your payment. This system is designed to combat online banking fraud. In fact, the authentication process is reinforced: you will have to enter an additional secret code that has either been predefined between you and your bank, or received in real time by text message on your cell phone (sent by your bank to a predefined telephone number). Your bank sets up this system. The additional information you are asked to provide therefore differs from one bank to another. In some cases, you may need to subscribe to a free option that allows you to identify with your bank the data that will be requested when you make a payment over the Internet. If you encounter any problems during payment, please contact your bank directly, who will guide you through the process.

What are the delivery times?

When you buy a Thermes Marins Monte-Carlo day card on our website, you can choose between 2 delivery methods:
- The “lettre suivie” (tracked letter), used to send 1 to 3 cards to France/Monaco, is delivered to your letterbox (no signature required), Monday to Saturday, within an average of 4-5 working days. You can consult the delivery schedule online on the Post Office website.
- The DPD parcel service, used to send 4 or more cards to France/Monaco or the first card to international destinations, is delivered to your letterbox (no signature required), Monday to Saturday, within an average of 4-5 working days.

How much are shipping and handling charges?

A flat-rate fee is charged for the preparation and dispatch of the order to France and Monaco:
- 4€ for 1 card (with gift bag), 8€ for 2 cards, 12€ for 3 cards by recorded delivery.
- 10.98€ from 4 cards up to 8 cards, and between 12 and 15€ over 8 cards by DPD parcel service
Priority mail: €4.00 incl. VAT

Other?

Please contact Customer Service using the form at the bottom of the page.

How do I track my order?

With a tracked letter, you can find out the status of your shipment using the tracking number available in the “My orders” area.

How to access your customer account?

To access your customer account, please go to “My account”. You will then need to enter the email address and password you provided when you registered. Your customer account allows you to track your orders, check the status of these secure cards, modify your contact details and subscribe to our newsletter.

You haven't received your order?

To access your customer account, please go to “My account”. You will then need to enter the e-mail address and password you provided when you registered. Your parcel's dispatch number (Colissimo or lettre suivie), sent to you by email, will enable you to check its delivery status. If you notice a problem with the delivery of your parcel, please contact us using the form at the bottom of the page. Delivery times are average times and are not guaranteed. Les Thermes Marins Monte-Carlo declines all responsibility in the event of delivery outside these times or in the event of erroneous information provided by the customer (error on the postal address or the name of the recipient).

How to access your customer account?

To access your customer account, please go to “My account”. You will then need to enter the e-mail address and password you provided when you registered. Your customer account allows you to track your orders, check the status of your secured cards, modify your contact details and subscribe to our newsletter.

How do I track my order?

With a tracked letter, you can check the status of your shipment using the tracking number in your customer account.

Do you have any outstanding orders?

If the status of your order indicates “awaiting payment”, your order has not been validated. If you choose not to finalize your order, it will be deleted automatically within approximately 15 days. Whichever option you choose, we guarantee that your bank details will not be stored under any circumstances.

How can I change my personal information?

To change your details or login/password, please log in to your customer account. If you wish to have your details removed from our files, please contact us at: data-privacy@sbm.mc

Other?

Please contact Customer Service using the form at the bottom of the page.

How can I book a day at the Thermes Marins Monte-Carlo?

You have purchased or been offered a day pass on our website. Please call +377 98 06 69 00 or go directly to the Thermes Marins Monte-Carlo reception desk at 2 avenue de Monte-Carlo 98000 Monaco.

Thermes Marins Monte-Carlo day cards purchased online and in our establishment are valid for 12 months from the date of purchase. This validity period is a regulatory requirement. Thermes Marins Monte-Carlo day passes are neither exchangeable nor refundable. These conditions are set out in our general terms and conditions of sale on the website thermes.montecarlosbm.com..

If your daytime card is lost or stolen, please contact our customer service department on +377 98 06 60 00. By contacting us, we will be able to block your card. As a reminder, the day card cannot be exchanged, replaced or reimbursed in the event of loss or theft..

Modification: You can modify your reservation by changing the time of your treatment or by changing the day completely 24 hours before the scheduled date, subject to availability.

Cancellation: You can cancel your day 24 hours before the scheduled date.

The establishment is open every day from 7 a.m. to 9 p.m. Please note that we do not take bookings for days with lunch during the following periods: Formula 1 Grand Prix, E-Prix, Historic Grand Prix, Christmas, New Year and Easter. During Grand Prix periods, access to the Thermes Marins is different. If you have a reservation for this period, our staff will provide you with all the information you need to gain access to the establishment..

We provide a bathrobe, towel and flip-flops. We'll also provide you with a locker for your personal belongings. Remember to bring your swimsuit (lycra) and suitable clothing if you plan to use the gym. You'll need to bring your day card with you..

Access to the Thermes Marins Monte-Carlo is open to everyone. Regulations apply for minors: under 18 accompanied by a responsible adult and for treatments from 16 years of age..

When you make your purchase, you can add the lunch option to your My Essential day card. If you have been offered a day card without the lunch option, you will be able to have lunch at the L'Hirondelle restaurant or take advantage of our snack menu at our L'Atlantide bar. Please note that all consumption (lunch, drinks, snacks, etc.) not included in your day card will be billed and paid for on site..

Valet parking is available on arrival. The Thermes Marins Monte-Carlo parking lot is strictly reserved for customers with a reservation or appointment. As our parking spaces are limited, our valets cannot guarantee to pick up your vehicle..

When you arrive at the changing rooms, we'll assign you a code locker where you can leave your personal belongings..

In the event of delays we will do our best to adjust your program, but this will depend on availability on the day. Otherwise, treatments will be shortened so as not to disrupt subsequent bookings..

We recommend that you arrive 10 minutes before your treatment..

If you have allergies or special needs, please let us know when you book. We'll adapt the treatments to your needs..

Les Thermes Marins Monte-Carlo welcomes you all year round. However, we do not take bookings for days with lunch during the following periods: Formula 1 Grand Prix, E-Prix, Historic Grand Prix, Christmas, New Year and Easter..

For reasons of comfort and hygiene, pets are not allowed on the premises..

If you are pregnant, you must let us know so that we can direct you towards suitable treatments (no use of essential oils, no cryotherapy, no technological massage, no massage lasting more than 45 minutes). For your information, we do not treat pregnant women under 3 months or over 7 months..

One of our packages includes Wellness access only, without treatments. You can therefore choose the Wellness day, which gives you access to our heated seawater pool, sauna, hammam, cold bath, cardio-training room, solarium and whirlpool facing the Mediterranean..

All our days have Wellness access. You'll be able to enjoy the heated indoor seawater pool, sauna, hammam, cold bath, solarium and whirlpool, all of which boast breathtaking views of Monaco harbor and the Mediterranean Sea. You can also use our cardio-training room with Technogym equipment..

On your first visit, we recommend that you arrive a little early for a presentation of the facilities..